Gatun Technologies VS. Other IT Companies
WARNING: We are about to let you in on a HUGE industry secret! It explains how most computer companies really make their money! We will cover the three main types of IT companies and what you can really expect out of them.
The so called “Preventative” Maintenance Computer Company
Some of the biggest and most popular tech support companies might look like they have you covered by offering to do regular preventative maintenance when visiting their clients, or by scheduling these visits on specific dates and times. When in reality, this is so the technician can fill up their day with as many on-site client visits as possible. When the tech visits your office, they usually have a set block of time to complete a short series of proactive maintenance tasks to keep your IT running smoothly. And you’re thinking this sounds pretty good so far, right? Unfortunately, the tech usually doesn’t have the authority or the flexibility to go over the allotted time, especially without getting approval to bill you. The real kicker is that if the tech finishes the tasks early, they are often instructed to just find other things to do to fill the block of time, or even worse, just move on to the next client. You’ll still pay whether you get your hour or if it only takes the tech 15 minutes.
Tech support companies LOVE this model because it gives them guaranteed billable hours and they take no risk because if you need more help, they simply add more hours to your bill. ($$$)
The Pay-By-The-Hour Computer Company
In the IT Industry, we call this the ‘break-fix’ practice. That’s because this type of company bases the majority of their income on the fact that your technology WILL BREAK, and you WILL PAY them to resolve the issue. These companies will usually charge you per hour for support, or perhaps may offer a discount with blocks of prepaid time. Their technicians then come to your office to solve the specific computer issue. What they don’t tell you is these on-site technicians end up being very expensive in the long run, and the company they work for often has high expectations for the amount of billable time their employees need to have. It is standard practice for the technician to manage their own time to an extent, and they are responsible for producing their billing and that is reflected in their pay. In a situation like this, the tech wants to complete the task and move on to the next client to rack up enough billable hours to make their boss happy. This leaves them in a position where they simply don’t have the time to resolve other issues or run maintenance on systems to minimize downtime and ensure that your entire infrastructure is running smoothly. There’s no reason to show anyone in your organization how to resolve a simple problem on their own (rebooting a router for example) because that means one less billable call in the future. Plus, answering any questions and taking initiative to check other issues may cut into the other billable visits that tech has that day. This method works well enough for residential users with computer troubles, but let’s be serious, you are trying to run a business there is no time to fool around.
In the end, you end up paying TWICE. Once for the technician to come out, and the second time for the employee(s) who couldn’t work due to the issue.
Then, there’s OUR way! (the right way)
We run our business differently. We want you to stop paying outrageously high hourly rates that others sneak into your bill, and position yourself to get proactive. This will give everyone in your company the support they need, when they need it, without the high costs. We call it Gatun Technologies, and it’s designed with your small to medium business in mind to provide you and your entire organization confidence when it comes to your IT. We take the best aspects of hourly support and the best aspects of preventative maintenance, add a live help desk that anyone in your company can call anytime without an extra fee, and bundle it all together into an easy-to-budget flat rate. To keep our costs low and our clients happy, we’ve spent a lot of time and money investing in an infrastructure that can automatically monitor your servers and workstations, detecting problems before they cause you downtime. The flat rate includes security patches, updates for your virus protection, and much more. And, so you can sleep soundly at night, we offer all of this 24 hours a day, 7 days a week. We can even include unlimited on-site support visits! Get proactive and save time, money, and stress with Gatun Technologies!